Founded in 1998 DigitalMall.com established itself as a technology partner of choice for retailers who wanted to create a new channel to market and sell through e-commerce. Enabling small to medium brands and some larger retail entities in establishing an e-commerce presence without the complexity and overheads of building their commerce platform, DigitalMall.com would soon go on to create an eCommerce presence for some of South Africa's most popular and much-loved, local brands.
Following a 51% acquisition by iTouch and a listing on the FTSE, DSG is announced as 2001 Finalist in the Age of Innovation in the Best of Use of Technology Contact Centre Category and then later awarded in the 2002 Age of Innovation Ceremony.
In the five short years between 2004 and 2009 DSG goes on to secure several industry best practice awards including;
At the onset of the twenty-tens and through the twenty-teens, DSG continued to entrench itself in the industry as a leading On-Demand Customer Experience and Digital Solutions provider of choice, serving some of South Africa’s premier consumer-facing and corporate brands.
Enabling local, small to medium brands to establish an e-Commerce presence without the complexity and overheads associated with building a platform of their own, DigitalMall.com re-launched in 2020 to support a growing number of South African established and locally run entities, adapting their unique sales objectives to specifically target the right customer at the right time with the right products, services, and solutions. Expanding on its range of products and services to now include virtual services and customer experience solutions, DigitalMall.com extends its e-tailing experience well beyond the typical e-commerce goods and products that customers have come to expect when shopping online. From Integrated CX Strategy, Business and Technology, Consulting, Systems Integration, Digital Transformation, Service Design/UX, Data/Analytics, AI, MVNO partners’ business and Digital Resilience, through collaborative client partnerships DSG has become an award-winning, internationally acclaimed digital solutions and technology service, provider winning the 2021 Contact Centre World Awards - Regional Winner in the EMEA category.
Our World is Your Basket, a digital mall offering a range of exclusive and unique products including both digital and physical goods and services, we welcome you to our safe and secure shopping mall and marketplace.
From the very best in organic grocery store goods to boutique retail products, health, wellness, and even virtual online services, with a legacy of 23 years in the e-commerce and Customer Experience (CX) space, DigitalMall.com is an e-tailing partner of choice.
DigitalMall.com is a proud member of Digital Solutions Group (DSG), established as a technology partner for retailers who want to create a new channel to market and sell through e-commerce. Expanding on its range of products and services to now include virtual services and customer experience solutions, DigitalMall.com extends its e-tailing experience well beyond the typical e-commerce goods and products that customers have come to expect when shopping online.
Enabling much-loved local, small to medium brands and some larger retail entities to establish an online e-commerce presence without the complexity and overheads associated with building an in-house online shopping platform from the ground up, DigitalMall.com can launch your very own digital storefront within a few days from inception.
Having invested a great deal of capital, expertise, and the assurances of a superior CX, key features include ease of customisation, personalisation, and the promise of an unforgettable online Customer Experience with Hannah our friendly shopping assistant.
Proud to be an e-commerce technology partner to a growing number of proudly South African, locally run businesses - by adapting to unique vendor sales objectives in a totally customisable approach that specifically targets the right customer at the right time with the right products, services, or solutions, DigitalMall.com augments and very often enhances the in-store shopping experience with award-winning CX services and technology solutions.
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