Creating Meaningful Experiences that change lives
Customer Obsessed, Experience Driven, Growth Enabling & Value Creating
ABOUT US
ABOUT US
ABOUT US
With a track record spanning 27 years, we remain the leading On-Demand Integrated Customer Experience provider. We are accredited, certified and a trusted local and global premier digital partner.
With a track record spanning 27 years, we remain the leading On-Demand Integrated Customer Experience provider. We are accredited, certified and a trusted local and global premier digital partner.
OUR PARTNERSHIP PORTFOLIO
OUR PARTNERSHIP PORTFOLIO
OUR PARTNERSHIP PORTFOLIO
Pepkor
Enhancing Retail CX for PEPKOR
2025
Pepkor
Enhancing Retail CX for PEPKOR
2025
Pepkor
Enhancing Retail CX for PEPKOR
2025
Paxi
CX and Digital Transformation
2025
Paxi
CX and Digital Transformation
2025
Paxi
CX and Digital Transformation
2025
Nando's IMEA
Delivering Integrated Customer Experiences
2000
Nando's IMEA
Delivering Integrated Customer Experiences
2000
Nando's IMEA
Delivering Integrated Customer Experiences
2000
fibertime™
Technical ISP Support
2025
fibertime™
Technical ISP Support
2025
fibertime™
Technical ISP Support
2025
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OUR SERVICES
OUR SERVICES
OUR SERVICES
Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions
Deliver Moments That Matter: World-Class CX for QSR & Casual Dining Brands In the fast-paced world of QSR and casual dining, every customer moment counts. Whether it’s a delivery gone wrong, a loyalty issue, or a complaint that needs urgent rescue, the brands that win are the brands that respond fast, accurately, and with empathy. CXG brings industry-leading customer experience solutions explicitly designed for QSR and CDR environments, combining our expertise in service recovery, sales enablement, loyalty support, omnichannel engagement, and real-time insights to keep your customers coming back. We’ve spent years supporting iconic local and global restaurant brands. Our teams understand the high-volume, high-expectation world of food service better than anyone.
Quick Service Restaurants (QSR) & Casual Dining (CDR) CX Solutions
Deliver Moments That Matter: World-Class CX for QSR & Casual Dining Brands In the fast-paced world of QSR and casual dining, every customer moment counts.
Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions
Deliver Moments That Matter: World-Class CX for QSR & Casual Dining Brands In the fast-paced world of QSR and casual dining, every customer moment counts. Whether it’s a delivery gone wrong, a loyalty issue, or a complaint that needs urgent rescue, the brands that win are the brands that respond fast, accurately, and with empathy. CXG brings industry-leading customer experience solutions explicitly designed for QSR and CDR environments, combining our expertise in service recovery, sales enablement, loyalty support, omnichannel engagement, and real-time insights to keep your customers coming back. We’ve spent years supporting iconic local and global restaurant brands. Our teams understand the world of food service better than anyone.
Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions
For MVNOs and VNOs, customer experience is the differentiator. From SIM activations to top-ups, device troubleshooting, billing queries, or digital support, customers expect seamless, instant resolution. CXG is one of South Africa’s most experienced MVNO/VNO CX partners with deep operational expertise in service support, technical troubleshooting, inbound sales, digital engagement, and MVNE-led design and enablement. We’ve supported high-growth mobile and data networks, helping them scale fast, reduce churn, and enhance customer lifetime value through intelligent, integrated support.
Mobile Virtual Network Operators (MVNO) CX Solutions
For VNOs, customer experience is the differentiator. From SIM activations to top-ups, device troubleshooting, billing queries, or digital support, customers expect seamless, instant resolution.
Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions
For MVNOs and VNOs, customer experience is the differentiator. From SIM activations to top-ups, device troubleshooting, billing queries, or digital support, customers expect seamless, instant resolution. CXG is one of South Africa’s most experienced MVNO/VNO CX partners with deep operational expertise in service support, technical troubleshooting, inbound sales, digital engagement, and MVNE-led design and enablement. We’ve supported high-growth mobile and data networks, helping them scale fast, reduce churn, and enhance customer lifetime value through intelligent, integrated support.
Technical Support, ISP & Alt-Net CX Solutions
Next-Level Tech Support for Fibre, Broadband, Internet Services Providers (ISPs) & Digital Connectivity Providers In today’s connected world, customer expectations for fibre and broadband services are higher than ever. When a line drops, a router fails, or a home network goes offline, customers want immediate, expert support, not long wait times or generic troubleshooting. CXG delivers specialised technical support solutions for ISPs, alternative network providers (alt-nets), fibre providers, and digital connectivity brands. Our teams are trained to handle complex technical diagnostics, resolve service disruptions, and guide customers through configuration and setup with clarity and care. We combine industry-leading CX technology, deep technical expertise, and a high-performance support model to accelerate resolution and reduce churn.
Tech Support for Fibre, Broadband and Internet Services Providers. Customer expectations for fibre and broadband services are higher than ever! CXG delivers specialised technical support solutions.
Technical Support, ISP & Alt-Net CX Solutions
Next-Level Tech Support for Fibre, Broadband, Internet Services Providers (ISPs) & Digital Connectivity Providers In today’s connected world, customer expectations for fibre and broadband services are higher than ever. When a line drops, a router fails, or a home network goes offline, customers want immediate, expert support, not long wait times or generic troubleshooting. CXG delivers specialised technical support solutions for ISPs, alternative network providers (alt-nets), fibre providers, and digital connectivity brands. Our teams are trained to handle complex technical diagnostics, resolve service disruptions, and guide customers through configuration and setup with clarity and care. We combine industry-leading CX technology, deep technical expertise, and a high-performance support model to accelerate resolution and reduce churn.
Retail & E-Commerce Customer Experience Solutions
Retail and e-commerce customers expect frictionless experiences across shopping, delivery, returns, repairs, and value-added services. CXG supports some of the largest retail brands in Africa, managing everything from handset support, product queries, returns, logistics & parcel delivery (Paxi), and value-added digital services. With deep expertise in high-volume retail environments, we help brands streamline operations, reduce complaints, and create customer journeys that drive trust and loyalty.
Retail & E-Commerce CX Solutions
Retail and e-commerce customers expect frictionless experiences across shopping, delivery, returns, repairs, and value-added services. CXG supports some of the largest retail brands in Africa.
Retail & E-Commerce Customer Experience Solutions
Retail and e-commerce customers expect frictionless experiences across shopping, delivery, returns, repairs, and value-added services. CXG supports some of the largest retail brands in Africa, managing everything from handset support, product queries, returns, logistics & parcel delivery (Paxi), and value-added digital services. With deep expertise in high-volume retail environments, we help brands streamline operations, reduce complaints, and create customer journeys that drive trust and loyalty.
Entertainment, Streaming, & Digital Media CX Solutions
World-Class Support for Streaming, Digital TV, Broadband & Entertainment Services Entertainment customers expect uninterrupted streaming, reliable connectivity, and fast issue resolution. Every minute of downtime can impact satisfaction and loyalty. CXG supports major entertainment and streaming brands with full-service technical support, product troubleshooting, account assistance, billing queries, and loyalty enhancements all delivered across voice, chat, WhatsApp, and digital channels. Whether it’s a decoder error, streaming failure, or broadband challenge, our teams resolve issues quickly and professionally.
Entertainment & Streaming CX
Streaming and Digital TV Services. CXG supports major entertainment and streaming brands with full-service technical support, troubleshooting, account assistance, billing queries & loyalty.
Entertainment, Streaming, & Digital Media CX Solutions
World-Class Support for Streaming, Digital TV, Broadband & Entertainment Services Entertainment customers expect uninterrupted streaming, reliable connectivity, and fast issue resolution. Every minute of downtime can impact satisfaction and loyalty. CXG supports major entertainment and streaming brands with full-service technical support, product troubleshooting, account assistance, billing queries, and loyalty enhancements all delivered across voice, chat, WhatsApp, and digital channels. Whether it’s a decoder error, streaming failure, or broadband challenge, our teams resolve issues quickly and professionally.
Unified Communication as a Service Platform
CXG offers a robust, enterprise grade Communication platform that delivers secure, scalable and insight driven Customer Experiences for leading local and global brands. QContact provides a single, unified environment for managing voice and digital interactions including WhatsApp, email, chat and social. This infused with AI drives efficiency, whilst CXG transforms this capability into measurable CX outcomes through expert people, proven delivery frameworks and disciplined operations.
Unified Communication as a Service Platform
CXG offers a robust, enterprise grade contact centre platform, to deliver secure, scalable and insight driven Customer Experiences for leading local and global brands
Unified Communication as a Service Platform
CXG offers a robust, enterprise grade Communication platform that delivers secure, scalable and insight driven Customer Experiences for leading local and global brands. QContact provides a single, unified environment for managing voice and digital interactions including WhatsApp, email, chat and social. This infused with AI drives efficiency, whilst CXG transforms this capability into measurable CX outcomes through expert people, proven delivery frameworks and disciplined operations.
CLIENTS FEEDBACK
CLIENTS FEEDBACK
CLIENTS FEEDBACK
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
Senior Manager Customer Care
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Head of Customer Care
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Founder
DOWNLOAD OUR PORTFOLIO
DOWNLOAD OUR PORTFOLIO
DOWNLOAD OUR PORTFOLIO
Integrated CX Solutions
Please access our portfolio which summarises our experience and CX work!
FAQ'S
FAQ'S
FAQ'S
Why is CXG’s GBPO Certification critical when selecting a Customer Experience outsourcing partner?
Why is CXG’s GBPO Certification critical when selecting a Customer Experience outsourcing partner?
Why is CXG’s GBPO Certification critical when selecting a Customer Experience outsourcing partner?
What makes CXG different?
What makes CXG different?
What makes CXG different?
How does CXG ensure consistent customer experiences across all channels?
How does CXG ensure consistent customer experiences across all channels?
How does CXG ensure consistent customer experiences across all channels?
What technology underpins CXG’s Customer Experience delivery?
What technology underpins CXG’s Customer Experience delivery?
What technology underpins CXG’s Customer Experience delivery?
How does CXG manage transition risk and operational change?
How does CXG manage transition risk and operational change?
How does CXG manage transition risk and operational change?
How does CXG align commercial success with social impact?
How does CXG align commercial success with social impact?
How does CXG align commercial success with social impact?