CXG Integrated CX

OUR SERVICES

Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions

Deliver Moments That Matter: World-Class CX for QSR & Casual Dining Brands In the fast-paced world of QSR and casual dining, every customer moment counts. Whether it’s a delivery gone wrong, a loyalty issue, or a complaint that needs urgent rescue, the brands that win are the brands that respond fast, accurately, and with empathy. CXG brings industry-leading customer experience solutions explicitly designed for QSR and CDR environments, combining our expertise in service recovery, sales enablement, loyalty support, omnichannel engagement, and real-time insights to keep your customers coming back. We’ve spent years supporting iconic local and global restaurant brands. Our teams understand the high-volume, high-expectation world of food service better than anyone.

Quick Service Restaurants (QSR) & Casual Dining (CDR) CX Solutions

Deliver Moments That Matter: World-Class CX for QSR & Casual Dining Brands In the fast-paced world of QSR and casual dining, every customer moment counts.

Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions

Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions

For MVNOs and VNOs, customer experience is the differentiator. From SIM activations to top-ups, device troubleshooting, billing queries, or digital support, customers expect seamless, instant resolution. CXG is one of South Africa’s most experienced MVNO/VNO CX partners with deep operational expertise in service support, technical troubleshooting, inbound sales, digital engagement, and MVNE-led design and enablement. We’ve supported high-growth mobile and data networks, helping them scale fast, reduce churn, and enhance customer lifetime value through intelligent, integrated support.

Virtual Network Operators CX Solutions

For VNOs, customer experience is the differentiator. From SIM activations to top-ups, device troubleshooting, billing queries, or digital support, customers expect seamless resolution.

Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions

Technical Support, ISP & Alt-Net CX Solutions

Next-Level Tech Support for Fibre, Broadband, Internet Services Providers (ISPs) & Digital Connectivity Providers In today’s connected world, customer expectations for fibre and broadband services are higher than ever. When a line drops, a router fails, or a home network goes offline, customers want immediate, expert support, not long wait times or generic troubleshooting. CXG delivers specialised technical support solutions for ISPs, alternative network providers (alt-nets), fibre providers, and digital connectivity brands. Our teams are trained to handle complex technical diagnostics, resolve service disruptions, and guide customers through configuration and setup with clarity and care. We combine industry-leading CX technology, deep technical expertise, and a high-performance support model to accelerate resolution and reduce churn.

Technical Support

Tech Support for Fibre, Broadband and Internet Services Providers. Customer expectations for fibre and broadband services are higher than ever! CXG delivers specialised technical support solutions.

Technical Support, ISP & Alt-Net CX Solutions

Retail & E-Commerce Customer Experience Solutions

Retail and e-commerce customers expect frictionless experiences across shopping, delivery, returns, repairs, and value-added services. CXG supports some of the largest retail brands in Africa, managing everything from handset support, product queries, returns, logistics & parcel delivery (Paxi), and value-added digital services. With deep expertise in high-volume retail environments, we help brands streamline operations, reduce complaints, and create customer journeys that drive trust and loyalty.

Retail & E-Commerce CX Solutions

Retail and e-commerce customers expect frictionless experiences across shopping, delivery, returns, repairs, and value-added services. CXG supports some of the largest retail brands in Africa.

Retail & E-Commerce Customer Experience Solutions

Entertainment, Streaming, & Digital Media CX Solutions

World-Class Support for Streaming, Digital TV, Broadband & Entertainment Services Entertainment customers expect uninterrupted streaming, reliable connectivity, and fast issue resolution. Every minute of downtime can impact satisfaction and loyalty. CXG supports major entertainment and streaming brands with full-service technical support, product troubleshooting, account assistance, billing queries, and loyalty enhancements all delivered across voice, chat, WhatsApp, and digital channels. Whether it’s a decoder error, streaming failure, or broadband challenge, our teams resolve issues quickly and professionally.

Entertainment & Streaming CX

Streaming and Digital TV Services. CXG supports major entertainment and streaming brands with full-service technical support, troubleshooting, account assistance, billing queries & loyalty.

Entertainment, Streaming, & Digital Media CX Solutions

Unified Communication as a Service Platform

CXG offers a robust, enterprise grade Communication platform that delivers secure, scalable and insight driven Customer Experiences for leading local and global brands. QContact provides a single, unified environment for managing voice and digital interactions including WhatsApp, email, chat and social. This infused with AI drives efficiency, whilst CXG transforms this capability into measurable CX outcomes through expert people, proven delivery frameworks and disciplined operations.

Unified Communication as a Service Platform

CXG offers a robust, enterprise grade contact centre platform, to deliver secure, scalable and insight driven Customer Experiences for leading local and global brands

Unified Communication as a Service Platform

CLIENTS FEEDBACK

CXG has consistently delivered a high standard of customer experience across our brands, combining strong operational discipline with a clear focus on quality and outcomes. Their ability to scale support, embed effective governance, and leverage digital and self-service channels has enabled us to maintain strong CSAT performance while improving efficiency. CXG operates as a trusted extension of our team, with a delivery model built on accountability, consistency and continuous improvement.
Mariska Moodley
PEP Customer Experience Manager
CXG has been a critical partner in enabling PAXI to scale with confidence. Their deep understanding of customer experience, combined with disciplined execution and technology-enabled support, ensures that entrepreneurs, customers, and retail partners are consistently supported across every interaction. CXG brings reliability, empathy, and measurable performance to our CX operations helping us extend access, build trust, and deliver on PAXI’s promise of inclusive growth.
Sureen Du Toit
Head Paxi
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Synaq Founder
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Nando's Head of Customer Care
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
MultiChoice Senior Manager Customer Care

CXG has consistently delivered a high standard of customer experience across our brands, combining strong operational discipline with a clear focus on quality and outcomes. Their ability to scale support, embed effective governance, and leverage digital and self-service channels has enabled us to maintain strong CSAT performance while improving efficiency. CXG operates as a trusted extension of our team, with a delivery model built on accountability, consistency and continuous improvement.
Mariska Moodley
PEP Customer Experience Manager
CXG has been a critical partner in enabling PAXI to scale with confidence. Their deep understanding of customer experience, combined with disciplined execution and technology-enabled support, ensures that entrepreneurs, customers, and retail partners are consistently supported across every interaction. CXG brings reliability, empathy, and measurable performance to our CX operations helping us extend access, build trust, and deliver on PAXI’s promise of inclusive growth.
Sureen Du Toit
Head Paxi
We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It’s also incredible to know that we are changing lives while improving the operations of our restaurants.
Chris Swanepoel
Restaurant Support Director at Nando's South Africa
We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services
David Jacobson
Synaq Founder
Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek future shock proof our business, whilst changing lives.
Daryl Shapiro
Nando's Head of Customer Care
Customer experience is one of our major KPI’s. We have hit record high customer satisfactions ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86% The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.
Collen Nukeri
MultiChoice Senior Manager Customer Care

Customer Obsessed, Experience Driven, Growth Enabling & Value Creating

With a track record spanning 27 years, we remain the leading On-Demand Integrated Customer Experience provider. We are accredited, certified and a trusted local and global premier digital partner.

With a track record spanning 27 years, we remain the leading On-Demand Integrated Customer Experience provider. We are accredited, certified and a trusted local and global premier digital partner.

South Africa the Premier CX Delivery Destination

South Africa the Premier CX Delivery Destination

South Africa the Premier CX Delivery Destination

Nando's LTV and Wallet Share

Nando's LTV and Wallet Share

Nando's LTV and Wallet Share

Vuma FNO : Supporting 1 Million Customers

Vuma FNO : Supporting 1 Million Customers

Vuma FNO : Supporting 1 Million Customers

Scaling Customer Experience Across the PEP Brand Ecosystem

Scaling Customer Experience Across the PEP Brand Ecosystem

Scaling Customer Experience Across the PEP Brand Ecosystem

Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions

Quick Service Restaurants (QSR) & Casual Dining (CDR) CX Solutions

Quick Service Restaurants (QSR) & Casual Dining (CDR) Customer Experience Solutions

Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions

Virtual Network Operators CX Solutions

Mobile Virtual Network Operators (MVNO) & Virtual Network Operators (VNO) Customer Experience Solutions

Technical Support, ISP & Alt-Net CX Solutions

Technical Support

Technical Support, ISP & Alt-Net CX Solutions

Retail & E-Commerce Customer Experience Solutions

Retail & E-Commerce CX Solutions

Retail & E-Commerce Customer Experience Solutions

Entertainment, Streaming, & Digital Media CX Solutions

Entertainment & Streaming CX

Entertainment, Streaming, & Digital Media CX Solutions

Unified Communication as a Service Platform

Unified Communication as a Service Platform

Unified Communication as a Service Platform

Integrated CX