CapeBPO Awards 2026 · Winner

Top BPO Operator.

CXG's Cape Town operation, part of Digital Solutions Group (DSG), has been named Top BPO Operator in the Small Operator category at the CapeBPO Awards 2026.

Talk to our team Why CXG

Customer satisfaction: 90%+; CSAT
First contact resolution: 95%+; First contact resolution
Annualised attrition: 7%; Annualised attrition

“

This award belongs to every agent, team leader and learner who shows up for our clients' customers every day. It proves that South African CX can compete on capability, not only on cost.

Brandon Meszaros

Chief Executive Officer, CXG

Sustained Across Our Client Portfolio

Numbers, not adjectives

90%+

Quality Assurance score

90%+

Customer satisfaction (CSAT)

95%+

First contact resolution

95%

Turnaround time compliance

Annualised attrition

350+

Learners through our academy

100+

Learners placed as service agents

100%

Interactions reviewed by Auto QA

What Was Recognised

Capability, not just scale

Our entry was judged across performance, people, quality, workforce management, security, resilience and digital transformation. Five things set CXG apart.

One framework for clients and people

Our EEQL&EX framework measures Efficiency, Effectiveness, Quality, Learning and Employee Experience together, so client outcomes and employee outcomes are managed as one system rather than traded off against each other.

A talent pipeline we build ourselves

Through ELEVATE and LEARN2EARN, run with the BPO Skills Academy and the Maharishi Institute, more than 350 young South Africans have entered the academy and over 100 have been placed as service agents.

AI included, not added on

QContact, our own omnichannel platform, runs 10+ channels in 35 languages. AI Agent Assist guides live interactions and Auto QA reviews 100% of conversations, all governed by a Responsible AI policy agreed with each client.

Resilience clients can rely on

Four sites across Cape Town and Johannesburg, cloud platforms across multiple availability zones, around five-minute failover, and up to 60% of our workforce able to move to secure remote work within hours.

Employee experience as a leading indicator

Wellness rooms, funded transport, counselling support, ergonomic sites and regular pulse surveys, reflected in 7% annualised attrition. Teams that feel supported deliver better customer outcomes, so we measure EX alongside CX.

Independently verified