CXG Honoured with Top Service Provider Award

CXG, a member of Digital Solutions Group (DSG), has been honoured with the award for Top Service Provider at the annual BPESA GBS and BPO Conference and Alchemy Awards 2023 for its collaborative partnership with MultiChoice.

The company provides MultiChoice with inbound, outbound, NOC, lead generation and sales activations and Live Chat support — significantly enhancing MultiChoice's service delivery and business performance with measurable metrics that stood out to judges and industry peers.

A Statement of Purpose

"We have always believed in doing something great and this recognition reaffirms our commitment to providing exceptional support services," says Brandon Meszaros, CEO of CXG. "We're honoured to have our efforts acknowledged and grateful for the opportunity to make a positive impact on the industry."

Impressive Growth Trajectory

Fast, efficient, responsive and engaging, DSG's performance stood out with measurable metrics that met customer expectations. The company's growth trajectory has been impressive at a 22% compound annual growth rate (CAGR) over six years — creating more than 100,000 new jobs since 2018, with more than 85% extended to youth and 66% to women.

People at the Centre

"The GBS sector represents what can be achieved when passion, innovation and inclusivity converge," says Meszaros. "It's not just about excellence in service, but in the recognition of people and delivering value on multiple levels."

More than 180 employees have undergone extensive training for DStv Digital Care. "The goal has always been to improve experiences and enrich lives through our personalised engagements, value-driven service delivery and an agile approach to innovation and collaboration," says Marlon Samson, Executive Head of Customer Care.