TikTok Messaging Now Standard with Our UCaaS Platform

Hot on the heels of QContact announcing WhatsApp calling (still, to our knowledge, the ONLY contact centre platform offering this), we are proud to now be the first CCaaS platform offering TikTok messaging.

Why TikTok Messaging Matters

With over 1.5 billion users spending on average 95 minutes per day on the app, TikTok generates more user engagement than any other social platform. Until now, that engagement has meant likes or comments — but what about customer service or sales?

For businesses using TikTok Shop, why force your customers to use another platform to message you? For businesses who have built large followings and want to monetise that engagement, TikTok messaging allows you to take those active eyeballs and allow them to purchase your service, upgrade their packages, or receive customer service — seamlessly from within TikTok.

AI-Powered, Human-Backed CX

With CXG and QContact you can effortlessly blend chat bots with agentic AI functionality and real human staff to ensure the best possible customer experience. QContact's write once, use anywhere flows allow you to provide the same experience across channels with just a few clicks — no rewriting everything each time you want to set up a new channel.

A true omni-channel experience for you and your customers.

Innovation as Standard

If you want a partner that truly innovates, is customer-obsessed, and delivers AI as standard — QContact has been named the #1 mid-market contact centre platform in the world. This is what innovation at the intersection of technology and customer experience looks like.